Privacy Policy

Last Updated: 25.03.2025

1. Introduction

Agonie Eternelle ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you visit our website https://www.agonie-eternelle.com.

By using our website, you consent to our collection and use of your data as described in this policy.

2. What Information We Collect

We collect and process the following types of personal data when you interact with our store:

- Personal Information You Provide to Us

  • Name
  • Email Address
  • Shipping Address
  • Billing Address
  • Payment Information (processed through PayPal/Stripe – we do not store card details)

- Automatically Collected Information

  • IP address
  • Browser type & version
  • Pages visited & time spent on our site
  • Device type (mobile, tablet, or desktop)

- Cookies & Tracking Technologies
We use cookies to improve user experience. You can manage cookie preferences in your browser settings. For details, see our Cookies Policy.

3. How We Use Your Information

We collect your data for the following purposes:

- To process and deliver your order (payment, shipping, order confirmation)
- To communicate with you (customer support, promotions, newsletters)
- To improve our services (analytics, website performance)
- To comply with legal obligations (fraud prevention, tax requirements)

We do not sell or rent your personal data to third parties.

4. Third-Party Services

We use trusted third-party providers to operate our store:

- Big Cartel – website platform
- PayPal & Stripe – payment processing
- Google Analytics – website tracking (anonymized data)
- Shipping carriers (DHL, UPS, FedEx, etc.) – to deliver your order

These third parties have their own privacy policies and comply with GDPR & international data protection laws.

5. Data Retention & Security

- We store personal data only as long as necessary for business operations and legal compliance.
- All transactions are encrypted via SSL (HTTPS) to protect your information.
- We do not store payment card details – all payments are processed securely by PayPal & Stripe.

If you wish to delete your personal data, contact us at [email protected]

6. Your Rights (GDPR & Other Data Laws)

If you are a resident of the EU, UK, or other regions with data protection laws, you have the right to:

- Request access to your personal data
- Request correction or deletion of your data
- Withdraw consent for marketing emails
- Object to automated decision-making (e.g., targeted ads)

To exercise your rights, email us at [email protected]

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a "Last Updated" date.

If you continue to use our site after changes take effect, you accept the updated policy.

8. Contact Information

If you have any questions about this Privacy Policy, please contact us:

📩 Email: [email protected] 
🌐 Website: https://www.agonie-eternelle.com